myHeritage has been a very helpful tool for us since going live in July of 2016. That being said, there are always growing pains when moving to an entirely new database system for company management. myHeritage displays certain content in a separate popup window like downloads and email windows withing the system. In order to ensure you are able to download files or send email in myHeritage, please add an exception for myHeritage to your browsers list of Pop Up blocker exceptions.
Populi wrote a new article about this topic called Why Won’t the Email Windows Open When I Try to Email A Group of People.
Google Chrome
- Click the main menu in the top-right (represented by three vertical dots) and choose Settings.
- Scroll down and click the link that says Show advanced settings…
- Immediately under the Privacy section click the
Content settings...button. - Scroll down to the Pop-ups section and leave the setting at Do not allow any site to show pop-ups.
- Click the
Manage exceptions...button. - Add heritage.populiweb.com to the list of exceptions. Ensure the behaviour is set to Allow and click
Done. - You’re done.
Microsoft Edge
If you are using Microsoft Edge, it seems to handle the exception even with Pop-up blocker enabled. If you are using Internet Explorer, I would suggest migrating to Microsoft Edge.