Outlook Asks For My Password

Sometimes, Outlook 2007 briefly looses its connection with the back end Exchange 2010 server.  This happens despite a healthy network connection on the workstation.  If this occurs, there are two ways to get around the issue temporarily.

Enter your fully qualified domain username and password

In the password dialog that has so rudely interrupted your workflow, enter your fully qualified username and password into the fields provided.  A fully qualified username is one that also includes the domain name that the user is associated with.  For example, if my username is stupendous and my domain is marbles.local, the the fully qualified username is as follow.  Note the back slash.


Putting this into our context, my fully qualified username for the Heritage network is as follows.  Again, note the back slash.


Next, enter your Heritage account password into the password field.

It's also wise to check the Save Password checkbox so your updated credentials are cached by Outlook.

Then hit OK.

Close Outlook and reopen it

This is as straight forward as it sounds.  Just close Outlook and reopen it.  It will use cached credentials based on your most recent Windows login to re-authenticate with the Exchange server.

If that doesn’t work

In the event that neither of those things work, logging off and logging back into Windows will force all of your credentials to be re-cached.

The dropped connection is characterized by a message in the bottom right corner of Outlook.  It will say something like:

  • Password Needed, or
  • Offline with Microsoft Exchange.

A successful connection message will read:

  • Connected to Microsoft Exchange.
  • Online with Microsoft Exchange.

So, make note of the message that shows up in that location.

Outlook Web Access

Congratulations on joining the Heritage College and Seminary email community.

Logon to the Heritage College and Seminary email server from the following link using the credentials supplied.

If your email address is bsmith@heritage-theo.edu, then your username is 

Outlook Web Access

 Username: <your-heritage-username>
 Password: <your-heritage-password>

It would be smart to change your password when you login for the first time.  This can be done from the Options menu in the top right corner.  Click Options then Change Your Password... and follow the instructions.

Activate Heritage Email Account on a Smartphone

The Heritage email server is hosted on-site using Microsoft Exchange. Microsoft Exchange provides a number of advances features beyond basic email. Most of these features you will be familiar with such as Calendar and Contacts. But, Microsoft also includes a number of features for ‘free’.

By free, I mean that out of the box Microsoft Exchange provides a protocol (ActiveSync) that allows us to synchronize our communications data between different endpoints.  One of those endpoints is Microsoft Outlook.  Other endpoints can include a smartphone (such as an iPhone, Android, BlackBerry, or Windows Phone device) or a web browser.

Below are the settings that your smartphone will need in order to activate your Heritage account.  It will give you Email, Contacts, and Calendar sync between the server and your phone (and Outlook, and the web access site).

  • Username: yourWindowsUsername
  • Password: yourWindowsPassword
  • Email Address: yourEmailAddress
  • Domain: heritagecollege
  • Mail Server Address: mail.heritagecs.edu

Your Heritage account can also be accessed from a web browser using Outlook Web App from http://mail.heritagecs.edu.